The life of a Holiday Property Manager can bring a great deal of satisfaction, especially when you manage to deliver some of the more challenging requests whilst navigating around some tricky situations. Although trying to keep everyone happy can sometimes seem more like you are balancing on a high wire, only grateful when you finally get to the end of the line so that you can breathe again, because you didn’t fall off!
As we are coming towards the end of the summer season, we thought it was time to take a lighter look at Holiday Property Management by sharing a few of the funnier anecdotes from our Property Managers, along with some of those situations that have left you just lost for words…
- Arriving to do a quick turnaround between tenants to find the kids in the pool, no-one packed and you have your next guests arriving in a few hours…
“I know you said that the check out time was 10am, but that was just a guide wasn´t it? “
- Contacting your client and being very pleased with yourself at being able to book and confirm an arrival time for the plumber of 10.15 am as requested… then you hear…
“Oh, can we have 10.30 instead please?”
- Managing expectations…
“I know it´s a large house but I would like full daily service cleans of all bedrooms, bathrooms, the lounge, kitchen and the terraces whilst we are here… and this must always be done in less than 2 hours… oh and it would be great if your lady could prepare a spot of lunch if she has a few minutes spare… nothing fancy just a few salads, tortilla, gazpacho, maybe some fresh fish and just a simple fruit salad for dessert as we are not fussy… oh and if she could bring all of the groceries with her when she comes each day, that would be just wonderful…”
“What do you mean the cleaner can´t speak English?!”
- Answering the emergency phone at 8am on a Sunday
“…I realise that it might be early but I insist you come to the house right now to smell the smell in the basement…”
- Rushing up to a property to check why the AC isn´t working, only to find it on at 16 degrees on full power, with all windows and terrace doors wide open…
- Doing a meet and greet…
“I know the details of the property said a maximum of 6, but any chance of a couple of extra campbeds as we seem to have picked up a few stowaways along the way… ha ha!”
- When dealing with a formal complaint…
“I´m so disappointed with the weather… it is just ruining our holiday”
- When arriving with a team of contractors to do some requested works in the property as agreed…
“Oh, I know I asked for that to be done today, but I´ve only just got up… any chance you could all come back in an hour?”
(10 years ago)“I´m not going to pay for that to be fixed, everything was brand new when we built the property….”
Any of these feel familiar?.
Do you have any stories that have left you with your mouth agape or laughing so hard your sides hurt? We’d love to hear any that you can share, so feel free to get in touch!
